When Your Fridge Lets You Down

A refrigerator works 24 hours a day, 365 days a year. So when it starts acting up — not cooling properly, making strange noises, or leaking water — you need it sorted quickly. Spoiled food is expensive, and the problem rarely fixes itself.

We repair all major fridge types: top mount, side-by-side with ice dispensers, and bottom freezer models. Whether it's a budget unit or a premium stainless steel appliance, our technicians have seen it all.

The Most Common Fridge Problems We See

1. Fridge Not Cooling or Freezing

This is the number one call we get. The most frequent causes are:

Dirty or blocked condenser coils

Faulty thermostat or temperature control board

Low refrigerant (gas) levels — needs professional regas

Failed compressor

2. Fridge Running But Not Cold Enough

If your fridge is on but food isn't staying cold, it's usually a problem with the evaporator fan, a worn door seal letting warm air in, or a defrost system fault causing ice build-up on the coils.

3. Strange Noises

Clicking, buzzing, or rattling sounds usually point to a struggling compressor, a loose condenser fan, or vibration from an uneven surface. Most of these are straightforward fixes when caught early.

4. Water Leaking Inside or Underneath

A blocked defrost drain is the usual suspect. Water pools at the bottom of the fridge or leaks onto your floor. We clear the drain and check the drain pan — it's a quick repair that prevents mould and damage to your flooring.

5. Ice Maker or Water Dispenser Not Working

Side-by-side fridges with built-in dispensers have more moving parts. A blocked water line, failed inlet valve, or jammed ice maker motor can all stop the dispenser working. We stock common spare parts and can usually fix these same day.

Our Repair Process

Diagnosis — our technician inspects the unit, tests components, and gives you a clear fault report

Quotation — you get a fixed price before any work starts. No surprises.

Repair — we carry common parts on the van so most jobs are done in one visit

Testing — we test cooling performance before we leave

Is It Worth Repairing or Should I Replace?

A good rule of thumb: if the repair costs less than 50% of what a new fridge would cost, repair is almost always the better financial decision. We'll always give you an honest recommendation — if a fridge isn't worth fixing, we'll tell you straight.

We Service All Major Brands

Samsung, LG, Hisense, Whirlpool, Bosch, Mika, Ramtons, and more. If it plugs into the wall and keeps things cold, we can fix it.

Book a Fridge Repair Today

Don't wait until your food goes off. Contact us now for a same-day or next-day technician visit across Nairobi and surrounding areas. Fast, honest, and guaranteed work.

TruePower Journal

Fridge Not Cooling? Here's What Could Be Wrong — And How We Fix It

TruePower Journal

Fridge Not Cooling? Here's What Could Be Wrong — And How We Fix It